Cancellation & Refund Policy

OwlApply offers monthly and yearly subscriptions. You choose the payment provider before checkout: PayPal charges in USD and Razorpay charges in INR. The checkout shows the plan, billing interval, recurring price, currency, provider, and any validated discount before you approve payment.

Subscriptions renew automatically at the selected interval until cancelled. Paid access starts only after the provider confirms activation. A clearly labelled sandbox or beta checkout does not charge real money and is not eligible for a cash refund.

You may cancel at any time from the billing page in your account. If the controls are unavailable, contact support@owlhired.com. Cancellation is complete when the billing page or our support team confirms it; simply closing checkout, uninstalling the client, or stopping use is not cancellation.

• Cancel at period end: future renewal is stopped and paid access continues through the current paid billing period.
• Cancel now: paid access ends immediately and your account returns to the available free tier. This does not by itself create a refund for unused time.
• Once cancelled, a subscription cannot be resumed through Owl Hired. You may purchase a new subscription later.
• To switch paid plans immediately, you may need to cancel the current plan now and purchase the new one.

Razorpay supports cancellation immediately or at cycle end. PayPal records cancellation immediately at its gateway; when you choose period-end cancellation, Owl Hired preserves your already-paid access locally through the displayed period end. In either case, no further renewal should be initiated after confirmed cancellation.

All completed purchases are final and non-refundable. Because OwlApply provides immediate access to digital services and incurs infrastructure, AI, and application-processing costs, we do not provide full or partial refunds, prorated refunds, credits, or exchanges for any subscription payment.

• No refund is provided for unused time, unused application allowance, partial use, accidental purchase, failure to cancel before renewal, dissatisfaction, changed circumstances, or choosing “Cancel now.”
• Service interruptions, unsupported employer sites, failed or stopped applications, account suspension for a Terms violation, and third-party outages do not create refund eligibility.
• Discounted, promotional, monthly, and yearly purchases are all subject to the same no-refund rule.

This rule applies to the fullest extent permitted by law. If applicable law gives you a refund or cancellation right that cannot be waived, that mandatory right remains unaffected.

If you believe a charge is duplicated, unauthorized, for the wrong amount, or occurred after confirmed cancellation, contact us promptly so we can investigate the billing record. Reporting a billing issue does not guarantee a refund or credit and does not replace cancelling an active subscription.

Include your account email, payment provider, charge date and amount, and transaction or subscription reference. Never send card numbers, CVVs, bank passwords, or PayPal credentials. You may also report an unauthorized transaction directly to PayPal, Razorpay, or your financial institution under their procedures.

A failed or pending renewal may temporarily limit paid features. PayPal or Razorpay may retry, suspend, reverse, or cancel a subscription according to the payment authorization and its rules. If a payment is reversed or successfully disputed, the related paid entitlement may end.

When paid access ends, paid-only features and unused plan allowances may no longer be available. Previously submitted applications remain with the relevant employers and application platforms.

Deleting your Owl Hired account, uninstalling OwlApply, or disconnecting a payment method does not replace cancelling an active subscription. Cancel first and wait for confirmation. Ending a subscription does not automatically delete your account, profile, applications, or other retained information; manage those separately through account controls.

We may retain transaction, cancellation, fraud, and dispute records for tax, accounting, provider, and legal obligations. See our Privacy Policy.

Contact support@owlhired.com or use the contact form. We may ask you to verify account ownership before discussing or changing billing details. Nothing in this policy limits mandatory rights under applicable consumer law.